This page explains how to request account deletion or account deactivation for the Payback+ app, what happens after your request, and what data may be retained in certain cases.
To delete your Payback+ account:
Open Payback+ App → Account → Contact us → Delete or Deactivate Account → Delete account → Re-authenticate (Google/Facebook/AppleID) → Confirm
After you confirm, your account access will be disabled immediately (you will be signed out), and we will begin processing your deletion request.
For security, before processing an account deletion request (or other sensitive account-related requests), we may require reasonable identity verification, including re-authentication through your sign-in provider (Google or Facebook or AppleID) or other reasonable verification steps.
To deactivate your Payback+ account:
Open Payback+ App → Account → Contact us → Delete or Deactivate Account → Deactivate account → Confirm
When your account is deactivated, it may be disabled from active use in the app.
Reactivation: If you later sign in again using the same sign-in method or account credentials associated with that account, we may treat that sign-in as a request to reactivate the account, subject to our then-current operational processes.
We generally aim to process account deletion requests within 30 days, subject to operational, security, and legal/regulatory requirements.
Payback+ is a shared expense and coordination app. Some records may relate to other users and shared historical context. If you request account deletion, we will take reasonable steps to delete, de-identify, or deactivate personal data associated with your account within a reasonable period, subject to the retention needs and exceptions below.
Depending on the data and the context, we may delete, de-identify, or deactivate:
Your account access (so you can no longer sign in)
Certain profile/account information associated with your account
Personal data that is not required to be retained under the exceptions below
Once deletion is completed, your account and associated personal data will generally not be recoverable, subject to applicable retention requirements.
We may retain certain personal data after account deletion where reasonably necessary for one or more of the following purposes:
Preserving shared expense history, balances, settlement context, reminders, bill tracking records, due date records, and related historical records for other users
Maintaining system integrity, audit trails, security, fraud prevention, or backup processes
Complying with legal or regulatory obligations
Resolving disputes
Establishing, exercising, or defending legal claims, enforcing our Terms & Conditions, and protecting our rights, services, and users
Because Payback+ involves shared expense records and coordination between users, deleting an account may not automatically remove historical shared records, reminders, settlement context, or related entries that have already been created, shared, or relied on by other relevant users.
Where continued retention of certain records is reasonably necessary to avoid affecting the records of other users:
Those records may remain visible within the relevant shared context to relevant users
The deleted account will no longer function as an active account
Profile image uploads associated with a deleted account may be removed or may no longer be displayed as active profile images
Certain limited identifying elements (such as a name or historical identifier already embedded in a shared record) may remain within that historical context where reasonably necessary to preserve the integrity and usability of the record for other relevant users
Personal data may remain in secure backup systems for up to 90 days before being overwritten or deleted in the ordinary course.
We may also retain information in de-identified or aggregated form where it no longer identifies an individual and where such retention is reasonably necessary for internal analytics, service improvement, security, compliance, or operational purposes.
If you cannot sign in to the app but want to request account deletion or deactivation, contact us and we will guide you through reasonable verification steps before processing your request.
Email: info@paybacktech.com
Recommended subject: Account Deletion Request (Payback+)
For more details about how we collect, use, share, retain, and delete personal data, see our Privacy Policy:
https://www.paybacktech.com/privacy-policy